During business hours (weekdays 8am — 5pm, Central time, excluding holidays), usually within an hour after faxing or emailing us your completed sign up form. You can always call us at 1-888-901-3471 or 1-877-227-0611, ext. 3 between the hours of 8am — 5pm, Central time on weekdays.
You can use them together or separately. We charge for them separately, however.
We do not require a term commitment from you and there are no setup fees. Our standard pricing is "per-minute, per-line" and with this rate structure we do not impose any monthly minimum charges. We do require a completed sign-up form with your signature to ensure that you will pay for any usage of the services.
Yes, an account manager will be assigned to your specific account and will provide a welcome email with every service detailing all aspects of the service and functionality. You will also be able to contact Customer Service by phone or online to help ensure the service meets your conference expectations and to ask any questions.
Not usually. Most of our customers use our on-demand, automated phone and web conferencing for their everyday meetings; no reservation required. Larger conferences and those with special needs are more likely to need our "Operator-Assisted" phone conferencing, which does require a reservation.
Our automated phone and web conferencing accommodate up to 100 attendees by default. Call or email us if you may need to go over 100 with one of these services, please. Operator-assisted phone conferences and webcasts can handle thousands of attendees.
Reservationless phone conferencing requires no advance reservation, is fully automated, and available 24x7x365. You receive permanent dial-in numbers and entry codes and can use it any time; it's on-demand. Operator-Assisted phone conferencing is for larger and/or more complex events and requires an advance reservation. Typically, an operator greets all callers and gathers their contact information, introduces the speakers, monitors the entire conference, moderates live Question & Answer (Q&A) sessions and more.
Our Reservationless (automated, 24x7 on-demand) service allows up to 100 callers by default. We can set the capacity higher, but you will need to call us.
Your dial-in number is a universal number which all our customers access, however your entry codes are unique to you. Please use caution when distributing your codes to others and only give the host/chairperson code to necessary individuals. Also, you can request new entry codes to ensure security.
Additionally, you have the ability to lock the conference at any time. Once you have locked the conference, nobody else can enter/listen, including our operators. Another option for a highly secure conference, is adding PIN codes to your conference room. This requires all callers to be setup in advance with a unique code.
Once dialed in as the Chairperson, you will press a couple digits on your phone keypad and follow the system prompts. More detailed information will be provided within the welcome email. Once you have recorded the conference call, it remains in your online web portal for up to 90 days for most services. The welcome email will provide more detailed instructions for how to retrieve the recorded file, time frame file is available as well as conference call reports.
WAV is a common digital file format. When you record your conference call it is stored on our system as a digital file in the WAV format. Virtually all computers now come with free software (media players) that can play the WAV file through the computer's speakers.
Depending on your service, your recorded file will be available anywhere from immediately to up to 4 hours.
No, you do not need to "schedule a conference" with us at all. The service is available 24x7, on-demand. Just give your conference invitees the date and time, the dial-in number, and the Participant Entry Code.
Please reference the welcome email sent to you from your account manager or contact Customer Service by phone at 1-877-227-0611, ext 3, via email at customerservice@conferencecallsunlimited.com or www.conferencecallsunlimited.com and click the "Need Help" link under Customer Service.
Please contact Customer Service by phone at 1-877-227-0611, ext 3, via email at customerservice@conferencecallsunlimited.com or www.conferencecallsunlimited.com and click the "Need Help" link under Customer Service.
Conference calls that are very large and those that require a Question and Answer Session ideally utilize a professional operator. Law firms and other customers have operators dial out to guests and place them in their call, as another example of operator-assisted service.
Change your Participant Entry Code, lock your conference, or turn on PIN codes.
Yes. Multiple callers may use the Chairperson Entry Code. All Chairpersons will have access to the Chairperson-only features. Please reference the welcome email provided by your Account Manager.
We do not deactivate codes or accounts for inactivity. Feel free to contact Customer Service to review your codes prior to your call if you would like.
Operator-Assisted conferences are for those that need a professionally managed conference. Here are just a few of the services that can be included:
Just tell us that you want a call recorded when you make your reservation. We take care of the rest. Please visit with your Account Manager or Customer Service for pricing.
For a small additional fee, we will send you a Participation Report which provides all the contact information our operators gathered from each caller prior to the conference call starting.
Our Web Conference Service accommodates up to 100 by default. If you might have more than 100 attending, please contact Customer Service prior to your conference so we can increase your capacity settings.
Attendees must know the date and time of your conference, the login page URL, and the Participant Entry Code to get in. All sessions use SSL encryption to keep hackers from spying on your meetings. The Host of the conference will also have access to a conference participant log-in list and be able to lock the conference.
Our default pricing for our Web Conferencing is per-minute, per-seat; you pay only for actual usage — by the minute, per person connected. Per-minute pricing is a post-pay model; we charge your credit card the following month based on actual usage. Our flat-rate model is a subscription-like service; you pre-pay monthly for "Rooms". The number of Rooms you purchase defines how many simultaneous meetings you can have. The size of the Room (the number of attendees it will accommodate) determines the rate you pay per month. Please visit with your Account Manager or Customer Service for more information.
These account changes should be requested at the end of the month so that the change will be effective the beginning of the following month. Please contact your Account Manager or Customer Service to request the change.
No, unless you would like to have the webinar recorded for archived playback. You would need to use our phone and web conferencing together if you want the phone and web portion recorded together.
Yes, contact your Account Manager or Customer Service for complete details on recording a web conference and the related charges.
If your recording requires little or no editing, it will be ready within approximately 48 business hours. The format of the media file is Macromedia's Flash.
No, the phone conferencing is charged as a separate service.
No, remote control and application/desktop sharing are included features of our Web Conferencing. Please reference the welcome email provided to you by your Account Manager or contact Customer Service for an overview of most features and how to initiate them.
A webinar is a Web-based seminar. Webinars:
A Webcast is a Web-based broadcast. Webcasts:
It depends on what kind of pop-up blocking software that you have running. Typically, you can go to Tools, then select Pop-Up Blockers, then select turn off.
Go to www.java.com and click the "Download Software" button on the top-left.
Please reference the welcome email provided to you by your Account Manager or contact Customer Service at 1-877-227-0611 or 1-641-470-1640, ext. 3 or via email at customerservice@conferencecallsunlimited.com
Please contact your Account Manager or Customer Service at 1-877-227-0611, ext. 3 or via email at customerservice@conferencecalls.com for technical support hours relating to your specific service. Our Customer Service business hours are 9am — 5pm, Central weekdays except USA national holidays.
Please contact your Account Manager or Customer Service at 1-877-227-0611 or 1-641-470-1640, ext. 3
We do not require a term commitment from you and there are no setup fees. We have different services with both flat-rate and per-minute, per-line pricing. Per-minute, per-line pricing does not have any monthly minimum charges. We do require a signed application form with your signature prior to set up to ensure that you will pay for any usage of the services.
No.
We have a wide variety of services, so it depends on what your specific needs are. Please reference the links below for pricing for other services.
This depends on the service. For most services, there is no charge to record the conference for our reservation-less service.
Please contact your Account Manager or Customer Service complete details on recording a web conference and the related charges.
Not at this time. Please contact Customer Service at 1-877-227-0611, ext. 3 or via email at customerservice@conferencecalls.com
Call Customer Service at 1-877-227-0611, ext. 3 or via email customerservice@conferencecalls.com
