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Customer Service

(877) 227-0611 ext. 3

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I just want to take a moment to thank you for EXTRAORDINARY customer service. I can honestly say that I have never experienced this exemplary level of support with any other company – regardless of how much my account was worth to them. Conference Calls Unlimited is truly impressive.

Celeste Bishop

Your customer service is what tipped the scales for me. I felt respected as a person and valued as a customer even though you knew I was shopping around at the time of my first call to you. Your company is a class act all the way.

Mary R.

Getting Started

  • How quickly can I be set up with an account for phone and web conferencing?

    During business hours (weekdays 8am — 5pm, Central time, excluding holidays), usually within an hour after faxing or emailing us your completed sign up form. You can always call us at 1-888-901-3471 or 1-877-227-0611, ext. 3 between the hours of 8am — 5pm, Central time on weekdays.

  • Do I have to use the phone and web conferencing together or can I use them separately?

    You can use them together or separately. We charge for them separately, however.

  • Do you require a contract?

    We do not require a term commitment from you and there are no setup fees. Our standard pricing is "per-minute, per-line" and with this rate structure we do not impose any monthly minimum charges. We do require a completed sign-up form with your signature to ensure that you will pay for any usage of the services.

  • Do you offer training for your services?

    Yes, an account manager will be assigned to your specific account and will provide a welcome email with every service detailing all aspects of the service and functionality. You will also be able to contact Customer Service by phone or online to help ensure the service meets your conference expectations and to ask any questions.

  • Do I call you to schedule a conference?

    Not usually. Most of our customers use our on-demand, automated phone and web conferencing for their everyday meetings; no reservation required. Larger conferences and those with special needs are more likely to need our "Operator-Assisted" phone conferencing, which does require a reservation.

  • How many people can join my conference?

    Our automated phone and web conferencing accommodate up to 100 attendees by default. Call or email us if you may need to go over 100 with one of these services, please. Operator-assisted phone conferences and webcasts can handle thousands of attendees.

  • What is the difference between Operator-Assisted and Reservationless phone conferencing?

    Reservationless phone conferencing requires no advance reservation, is fully automated, and available 24x7x365. You receive permanent dial-in numbers and entry codes and can use it any time; it's on-demand. Operator-Assisted phone conferencing is for larger and/or more complex events and requires an advance reservation. Typically, an operator greets all callers and gathers their contact information, introduces the speakers, monitors the entire conference, moderates live Question & Answer (Q&A) sessions and more.

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About Conference Calls Unlimited

© 2014 Conference Calls Unlimited Inc.
1100 N. 4th Street, Suite 109
P.O. Box 1990
Fairfield, IA 52556

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