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For more high-profile or larger teleconferences we highly recommend adding operator assistance. The addition of an operator will provide the speaker(s) with the opportunity to concentrate on the flow and topic of the call and leave the overall management of the conference to an operator.
Advance reservations are required for this type of call. This service offers an entire suite of included features and optional services.
The call typically starts with participants dialing in and/or conference operators dialing out to each participant. From there, the call will take the direction you request. The most popular format includes the following optional features performed by our operators:
Immediately after your call, we will provide you with a participant report with a listing of all callers. We will also send you a recording of the call.
For clarifications on services mentioned above or for specific rates, please contact your Account Manager at 1-877-227-0611, Customer Service at 1-877-227-0611, ext. 3 or email at customerservice@conferencecallsunlimited.com
One great way to help ensure that your phone conference is very efficient and stays on track is to utilize the Mute and Unmute function. This feature enables the Chairperson to mute all the callers that joined your phone conference as a Participant. The Participant is able to hear everything being said on the conference, however their line is muted. This functionality is a free feature.
Here are some examples of when the Chairperson may wish to Mute the lines:
Chairperson wishes to explain results and is not ready to offer a Question and Answer session yet.
Chairperson wants to ensure that the phone conference is free from Participant to Participant conversations.
Chairperson wants to ensure that there are no background noises that echo throughout the conference, side conversations between Participant to Participant, static from a bad landline or cell phone connection or laptop or keypad work.
When or if the Chairperson wishes to then have a Question and Answer session he or she can then Unmute all the Participant lines and make the phone conference interactive.
All Chairperson and Participants also have the option to Mute their own individual line as well.
For more specific instructions relating to the Mute and Unmute function for your phone conference room, please contact your Account Manager or our Customer Support Group at 1-877-227-0611, ext. 3 or email at customerservice@conferencecallsunlimited.com
Flat Rate Monthly Unlimited Conferencing is available with a Day Unlimited or 24/7 option.
Flat-rate Unlimited: Day
- 7AM - 8PM Eastern Time, 7 days a week
- Up to 10 particpants: $75 a month
- Up to 15 participants: $110 a month
- Up to 20 participants: $125 a month
- Up to 50 participants: $150 a month
- Up to 100 participants: $225 a month
- More than 100 participants: Please call us
Flat-rate Unlimited: 24/7
- Up to 10 participants: $100 a month
- Up to 15 particpants: $125 a month
- Up to 20 particpants: $150 a month
- Up to 50 participants: $225 a month
- Up to 100 particpants: $275 a month
Features & Benefits
* Callers pay thier own long distance charges wordlwide
* Reservationless: On Demand 24 hours a day
* Unique moderator and participant passcodes
* Unlimited use per conference line
* Month to month billing
* No set-up costs or time contracts
* Universal Service Fund of 12.6% mandated by the FCC.
Share your desktop application
Desktop sharing is just one of the many features of WebInterpoint, our professional yet affordable Web conferencing service for hosting online meetings and presentations. Participants need only a browser. You control what they see, and when they see it, on their Net-connected computers. WebInterpoint provides all the features you need, yet it’s simple and practical.
Desktop Sharing Benefits/Advantages
Supports an unlimited number of participants
The default limit is 100, however, we can set it for as many as you like - at no extra charge.Desktop/application sharing
Share an application (single program or window) on your computer or the entire desktop. Participants will see what you are doing in near real time, including your mouse movements and keyboard typing.One-click publishing of Microsoft® PowerPoint®, Word or Excel files
Flip “slides” easily for your participants, page through a document, or move through worksheets.Control passing
On the fly, promote any attendee to be the presenter, or allow any attendee to “drive” on your computer by controlling your mouse and keyboard. You can also remotely control an attendee’s computer - with permission, of course.Web tours
Take your audience on tour on the Internet. They don’t have to hunt for links to follow along.Reservationless phone conferencing integration
Chairpeople and participants use the same entry codes for WebInterpoint that they use for the phone conference. You receive one monthly invoice with summary and detailed usage information for both phone and web conferencing.No advance reservation required
Start WebInterpoint on a whim during a conference call, or e-mail an invitation in advance. Participants need just the URL and entry code.File transfers, slide annotations & more
Send individual participants, or the whole audience, any file on your computer or network during the conference. Annotate (mark-up) PowerPoint slides on-the-fly. Allow participants to “raise hands” for questions.Record & playback
Record your Web conference, including the audio, and allow participants to play it back on demand. This service requires an advance reservation and extra fees apply.Firewall and proxy server friendly
WebInterpoint requires absolutely no software or downloads for participants. They simply need a Net-connected computer with a current browser. Because all communications take place natively through the browser, there are almost never problems with firewalls or proxy server blocking.
Desktop Sharing is perfect for: Virtual Presentations, Distance learning, Software Demos, Software Training, Web Seminars or Web Demos.
Conference Calls Unlimited can help you record your next webinar. You can spend all your time planning and delivering the presentation you wish and we can record the entire phone and web for you.
After the webinar is recorded we will provide you and your team with a URL that you can simply click on and retreive your presensation. From there you can select the method of how you wish share it with your clients.
To have your webinar recorded, just call or send an email to your Account Manager with the date and time of your webinar and please include your chairperson code.
The Flat rate for recording your webinar is $100.00 per hour. This rate includes recording the webinar from beginning to end, creation of the URL and any minor editing needed at the beginning or end of the presentation.
Joining a conference call from a quiet, private, location is one of our top tips for insuring a great conference call experience for yourself and the other callers.
That’s easier said than done when you’re traveling. However, help is on the way.
Sandy Grason shares her video on YouTube that highlights how she manifested a quiet, private, location in LAS VEGAS(!) for her Master Mind Group’s regular conference call. Watch it here.
And as Sandy says, go and manifest something magical in your life. A quiet setting for a conference call…while in Vegas…meets that definition.
Sandy, thanks for sharing the tip and the way to manifest a solution.
This YouTube video shows how and where to NOT join a conference call. Notice all the distractions; notice the lack of success. Watch it here.
We’ve pointed this out many times in the past: a quiet private setting increases the likelihood for a successful, productive, conference call for you and the other callers.
Or put another way: There’s a ratio between the number of distractions in your setting for your conference call and the risk of its failure. It’s a 2:1 ratio. The likelihood of your conference call being unproductive grows twice as fast as the number of distractions in your setting to join the conference call.
Make it easy for your guest to attend your conference call. Send them complete instructions. By complete, we mean complete. That’s complete with:
Date
Start Time with Time Zone
Length of Conference Call
Agenda
Conference dial-in number
Whether that number is tollfree (Their call is free to them.) or toll (They pay for the cost of their call.)
The voice prompt they’ll hear after they dial the above conference dial-in number
The code(s) they should enter at the voice prompt
What they will experience after entering their code. Some options for your guests’ experience after they enter their code includes:
Music-on-Hold
“You’ll hear music until I join the conference call”.Name Announcement on Entry with Public Playback
“You’ll be prompted to say your name followed by the # sign on your telephone’s keypad. Your name will be played to the group as you enter and depart the conference call”. (A private playback option, heard only by the host, is also available.)Unrestricted
“You’ll be able to talk with each other until the start of the conference call.”Conference Lock
Once the conference call has started no further guests will be allowed to join the call. Should you need to leave during the conference call you will not be allowed to re-enter.Length of Conference Call
At least 3 reminders: 1 week before, 1 day before, 1 hour before the start of the conference call. Why so many? People are busy. People forget. People are mobile.
Why so much detail? Again, people are busy. People have other priorities than ours. The more information you provide them gains more share of their attention, communicates the importance of the conference call, increases their confidence that it’s a good use of their time and communicates you respect their time by providing all this information. It helps them help you make your conference call a success.
Heidi Miller at her Talk It Up blog shares her Five Golden Rules of Podcasting. I’m going to list them here with a snippet on each point from her post. But she offers some great content with each of the Five Golden Rules of Podcasting, so be sure to click the article link here for that content.
1. Have something to say.
If you can’t shut up about something, that would be the thing you should podcast about.
2. Don’t "fill" time.
If your podcast is usually 20 minutes but you only have seven minutes of material this week, do a fabulous seven-minute podcast.
3. Speak in a real human voice.
Be real, be enthusiastic, be sarcastic, be annoyed, be honest. We’ll like you for who you are. If we don’t, you probably didn’t want us to listen to you, anyway.
4. Audio is as audio does.
If your listeners complain about audio quality, you might want to look into a better mic or figure out how to do some basic noise reduction.
5. Make it social.
So start by listening to other podcasts in your field. Go listen to podcasts not in your field. Call in to the comment lines of your favorite podcasts. Respond on the podcast blogs or forums.
I’d add one thought to her Point 4: Audio is as audio does. The old rule of garbage in, garbage out applies here. If you have a poor connection, using a VOIP service with low bandwidth or slow processing speeds, a cellphone in rush hour traffic with your windows down (true story for one of our customers and their guest)…you’ll create a poor quality listening experience for your customers. We suggest a landline connection. For the best at-home recording experience we suggest sitting in your car inyour garage with the windows rolled up. That’s from Dave Evans at HearThis
Granted, we have a vested interest in this suggestion with our podcast service offering. But we also suggest this based on consistent results over the past 3 years offering the service.
Heidi speaks truth with these points. The power of podcasting is the power of you, your voice, your message, your passion, your business, your company, your employees, your joy…because believe it or not, there are lots of people who share the same joys and there are lots of people who’d love to know they’re not alone or who could benefit from learning from your experience. Hey, some of them could be customers or partners!
Be sure to check out our podcast service when you’re ready to begin.
Are you tired of guests straggling in 5-10-15 minutes after the start of your important conference call? They interrupt your presentation, waste the valuable time of your other guests and as a result lower your achievements?
Here’s 5 kinder and gentler tips that have proven to reduce tary arrivals to our customers’ conference calls. And we’ve added 2 tips, seemingly draconian in nature, for those with hard-to-reach attendees. These two tips will get their attention.
5 KINDER, GENTLER TIPS:
* Send Many Reminders.
Many reminders make prompt attendance. We encourage you to send at least 3 reminders to your audience. Start with a reminder one week before. Then follow that with a reminder the day before the event and then a reminder should be sent one hour before the start of the event.
We’re all busy. Lots of distractions serve to interrupt and undermine our focus on what’s important. Your reminders will help keep that focus where it should be: your important conference call.
We’re all mobile. Yes, we all should synch our blackberry’s, laptops, desktops, home and office computers and their respective calendars. The operative word is should. Multiple reminders help insure one will reach the guest regardless of their device du jour. It can’t guarantee it. But it will increase the odds.
* Send Clear and Complete Instructions.
Send clear and complete instructions with each reminder.
Make sure these instructions include the conference dial-in number, the access codes the recipient should use and a description of what your guests will experience at each stage of joining your conference call, from using the conference dial-in number through any voice prompts they should hear (and why), whether they’ll be greeted by an operator or music-on-hold until you arrive.
Send these clear and complete instructions with each reminder. Do it even if your audience is the same group meeting the same day of week at the same hour as they have been for the past 12 months.
The purpose is to make it easy for your guests to join the conference call, from wherever they are geographically or psychologically at the time of your call.
* Prepare and Include an Agenda.
This shows your conference call is important. It shows you’re organized.
It helps your audience organize and prepare for your conference call. That makes it easy for them to see the value of attending and the importance of arriving on time to start.
* YOU Arrive on Time.
Nothing communicates the importance of prompt arrival for a conference call than the host arriving on time and being prepared. And for the host, arriving on time means arriving at least 5 minutes prior to the start of the conference call.
This is also a simple, effective means to communicate respect for your content and respect for your guests’ time.
* Start On Time.
Don’t wait for those stragglers. Don’t empower them to derail your conference call. Don’t reward them for their tardiness. Start your presentation on time.
Just as you did with arriving on time, this step of starting on time will communicate respect to your attendees. You know their time is important. You’re starting on time.
* End on time.
This important step is often overlooked. Your attendees have interrupted their day to attend your conference call. Reward their attendance by ending it on time, or sooner if you’ve accomplished everything. This will encourage them to stay on future calls for the entire duration.
2 DRACONIAN TIPS.
Here are 2 tips that may appear draconian, harsh, for some. Some will appreciate their value given their audience’s challenge with prompt arrival.
* Make them say their name when they arrive.
Use the name announcement-on-entry feature. That prompts each attendee to say their name before joining the conference call. This prompt is heard right after they enter their access codes.
You can decide to use either the public or private playback. The public playback lets everyone hear their name when they join the call. It’s distracting; it interrupts. But there’s nothing like peer pressure to change behavior. Private playback let’s only you, the host, hear their names as they join the call.
The name announcements are also played in the same manner when they leave your conference call.
* Lock Your Conference Call.
You can lock your conference call once you start. That prevents any further guests from joining your conference call. And if a caller leaves the conference call while it’s in progress, they won’t be able to return.This is an excellent security feature, as well.
We agree. These are harsh for most groups. Most will not need these last 2 features. The first set of tips should generate more prompt arrivals. But if not, these last two tips will help force the issue.
