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Top 7 Conference Call Etiquette Mistakes

December 5, 2013 in Communication, Conferencing Mistakes

By Teresa Meek In our age of connectivity, conference calls are more important than ever. They let whole teams of people who may never have the opportunity to meet in person come together. It can be a great exchange, but it can quickly go sour if you don’t observe some important business etiquette rules. Remember, though you may be sitting on a sofa at home or lounging at a Starbucks sipping a latte, you are still at a business meeting. Here are some [...]

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Conference Calling and Driving Do Not Mix

November 21, 2009 in Conferencing Mistakes

Recently, a member of our company drove back from a great evening of fun in DesMoines where Garrison Keillor and his Prairie Home Companion show had performed. She noticed a lot of cars swerving into her lane. Her first thought, "Is everybody drunk tonight?" And then she realized the culprit: drivers using their cell phones. The New York Times has an interesting article called  High Tech Baby Sitter Gets Drivers Off Cell Phone that addresses this issue. Some companies have [...]

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Video Conference Call Gone Awry

May 2, 2009 in Conferencing Mistakes, Web Conferencing

When you do a video conference you may not be getting the full picture. This one you really do!

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YouTube Video: How and where to NOT start a conference call

March 10, 2008 in Conferencing Mistakes

This YouTube video shows how and where to NOT join a conference call. Notice all the distractions; notice the lack of success. Watch it here. We've pointed this out many times in the past: a quiet private setting increases the likelihood for a successful, productive, conference call for you and the other callers. Or put another way: There's a ratio between the number of distractions in your setting for your conference call and the risk of its failure. It's a [...]

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YouTube Video: What happens when you’re late for your conference call

December 19, 2007 in Conferencing Mistakes

This YouTube video, compliments of CourtTV and the Florida State Patrol, shows what happens when you're the host of an important conference call....and you're late...and you're caught speeding...on TV. As I'm watching the driver be pulled over, talk with the state trooper about her speeding, wait for him to print her ticket, etc, I noticed she has a cell phone... Cell phones are not ideal for use with conference calls. We don't encourage cell phone use on conference calls for [...]

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DON’T Use a Cell Phone

November 16, 2007 in Conferencing Mistakes

This is a true story. I know that because it's my story and my confession. I used a cell phone a few weeks ago on a conference call. It was a conference call with a customer, too. I happened to be driving through Michigan at the time of the call. It was important, too important to miss. So my wife took over driving and I dialed in. I may as well not attended. Here's why: The traffic noise with trucks [...]

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Who’s Afraid of [a conference call]

November 5, 2007 in Conferencing Mistakes

MightyLost shares a pretty funny sketch on conference calling titled Who's Afraid of a Conference Call? The Kathleen Turner character's excellent. Does she remind you of a guest participant or a host on a conference call you've been forced to endure?  Share the story in the comments section here.

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Conference Calls and Public Speaking Don’t Mix

October 15, 2007 in Conferencing Mistakes

The best place from which to join a conference call is a quiet, secluded, private setting. Your office (if you can bar the door), your home if you can keep the kids out, your car (if it's really quiet and you're not prone to dialog with the other drivers). Your other participants will hear most if not all of the background noise in your setting. If you're a guest participant, you can mute your individual line to minimize that distraction [...]

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Conference Call Tip: No one likes elevator music

September 24, 2007 in Conferencing Mistakes

Remember: everyone hears what you hear on a conference call. Putting your line on hold while attending a conference call will allow the other participants to enjoy your on-hold music and NOT the speaker (who could be your boss, your customer, your prospect...) It's better to mute your line first and then deal with the interruption. Our conference call services all allow individual callers to mute their individual lines. That way an interruption to an individual caller doesn't serve as [...]

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Background noises…Mute Them

July 29, 2007 in Conferencing Mistakes

Most background noises aren't as amusing, charming and funny as these shown, heard, on this conference call. Ok, if they're your children...maybe. But to your listeners, probably not. We're not encouraging you to mute your children or any children. But for the most productive conference call it's best to call from a quiet location to allow you and your guest to focus on the call at hand.

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