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September 24, 2007 in Conferencing Mistakes
Remember: everyone hears what you hear on a conference call. Putting your line on hold while attending a conference call will allow the other participants to enjoy your on-hold music and NOT the speaker (who could be your boss, your customer, your prospect...) It's better to mute your line first and then deal with the interruption. Our conference call services all allow individual callers to mute their individual lines. That way an interruption to an individual caller doesn't serve as an interruption for the other participants, including your boss.