Five Tips on Comparing Conference Calling Services
June 16, 2011 in Communication
Comparing conference call services may seem like a daunting task to the person assigned to wading through the dozens of conference call companies that pop up on your internet searches. It seems like you almost need a PH.D to figure this one out! How do you gain confidence that you have finally found a winner? Here are 5 Steps to Making that perfect choice:
What is the range of their teleconferencing options? Some companies offer only one thing like flat rate conferencing or toll free automated dial in. Other companies offer the full range of conference calling services that include not only the aforementioned but operator assisted conference calls, international toll and toll free dial in. Plus you will get a range of other products integrated into the service that include web conferencing and webinar capabilities. On top of that event management services allow you to integrate sign up, invitations, and billing into your special virtual event.
How long has the company been in business? Most of the conference calling services that you see on the internet have entered the rapidly growing conferencing market recently. If the company has been around five years or longer you could have a winner on your hands! It’s an indication that they are doing something right. Doing something right includes using highly reliable conferencing bridges, contracting with high quality toll free long distance carriers, and having a quality operator support staff for high touch events.
Before you talk to the sales agent give the conference calling customer service center a call. You want to find out how courteous the staff is, how articulate they are, their level of service orientation and how long it takes to get through, It may eeven come down to getting through. You can also check their website for testimonials. Testimonials with the full name of the person and the company name have the most credence.
Check the price for the conferencing service. It may be low but if the above three criteria are not met you may be dealing with a firm that has cut customer support and even the quality of their equipment to the bone. Most pricing these days is a fraction of what it was a few years ago. Take into consideration how valuable a flawless conference call is to your company. Consider the cost of lost staff time, rescheduling costs, etc. and you will find that they far outweigh the bargain basement deal of the century special.
Finally talk to the sales agent. Your sales agent can provide you with expert advice. If they have a wide selection of choices the agent can help you to customize your service to your specific needs.
About the Author: Steve Heaton is the Founder and President of Conference Calls Unlimited. Steve has been in the telecommunications industry since 1995.