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November 14, 2006 in Services
For those of you who love using VOIP (Voice-Over-Internet Protocol) telephone services, we have something for you: We have a service that's compatible with any and all VOIP services, regardless of provider. More accurately, we have a bridge whose technology will recognize which access code you enter when you use VOIP-services to make your conference calls. Until now, ALL of our conference bridges worked the same way. After dialing your conference number and hearing the greeting you enter your access code. Our conference bridge recognizes the different tones from your phone and places you in your conference room. However, VOIP-services work differently. They won't transmit a different tone for each different number on your computer's dialpad, keyboard or with their dialpad used with their service. It's silent when you try. You can confirm what I say with a quick test: Try using any VOIP-service to call your every day company's main number. Then continue to use it to reach an extension at that same company. You won't be successful. The reason? You won't hear different tones when you use your computer's number pad or your VOIP-service dialpad either. Neither will the PBX of your every day company. And you'll remain at the company's main number until your call is routed to a live operator where you'll tell them which extension you're calling. But now, you can use these services with our conference calling services. We can provide conference calling services to anyone who wants to use VOIP-services for their conference call while everyone else can use the standard, high-quality, very dependable, very easy to use, plain old telephone sitting by their computer. Let us know. Call us: 877-227-0611, ext. 3 or firstname.lastname@example.org. Tell us you have a caller(s) who uses a VOIP-service. We can make the arrangements for your service to accommodate their being an early adoptor. There's no extra charge for this service. (Disclaimer: It may require a change in both the access codes and conference dial-in number you'll use with your group if you're an existing customer). VOIP-Disclaimer: We've had very limited success attempting to integrate any VOIP-service into our business operations. The challenges for us and every VOIP-service user starts with how a phone call is handled when using a VOIP-service compared to using a POTS-line. (POTS: Plain Old Telephone Service). Then the challenges grow almost exponentially with the many variables a VOIP-customer is required to manage with the service. These include: your computer and it's settings including chip speed, RAM, bandwidth, applications running concurrently, audio settings within your computer (where, how, when), your headset and its quality and internet connection speed, your ISP and its service quality, etc and etc. For the technologically-gifted or just those who are inclined, you may roll your eyes at the list. But for those not so technologically-inclined...or without an inhouse IT-Guy Extraordinaire then these are relevant issues if only for the time required to learn how to manage them. What's the best use of your time? VOIP-services will eventually become mainstream. But it's not for now. And for now, a good ol' dependable landline with your telephone is the best way to call. But...for you adventurers, technologically-savvy, patient types, we have a conference calling solution now for you.