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Successful Conference Calling
and Webinar Tips

Here you can find news about Conference Calls Unlimited, updates on new products or services and best practices and tips on helping ensure that your phone, web and video conferences are as efficient as you want them to be.

Tony Sauer, Head of Sales

Mute and Unmute Caller Lines for Greater Call Efficiency

Jan
5

One great way to help ensure that your phone conference is very efficient and stays on track is to utilize the Mute and Unmute function. This feature enables the Chairperson to mute all the callers that joined your phone conference as a Participant. The Participant is able to hear everything being said on the conference, however their line is muted. This functionality is a free feature.

Here are some examples of when the Chairperson may wish to Mute the lines:

Chairperson wishes to explain results and is not ready to offer a Question and Answer session yet.

Chairperson wants to ensure that the phone conference is free from Participant to Participant conversations.

Chairperson wants to ensure that there are no background noises that echo throughout the conference, side conversations between Participant to Participant, static from a bad landline or cell phone connection or laptop or keypad work.

When or if the Chairperson wishes to then have a Question and Answer session he or she can then Unmute all the Participant lines and make the phone conference interactive.

All Chairperson and Participants also have the option to Mute their own individual line as well.

For more specific instructions relating to the Mute and Unmute function for your phone conference room, please contact your Account Manager or our Customer Support Group at 1-877-227-0611, ext. 3 or email at customerservice@conferencecallsunlimited.com

Helping Make Your Conference Call More Efficient

Dec
12

One great way to help ensure that your phone conference is very efficient and stays on track is to utilize the Mute and Unmute function. This feature enables the Chairperson to mute all the callers that joined your phone conference as a Participant. The Participant is able to hear everything being said on the conference, however their line is muted. This functionality is a free feature.

Here are some examples of when the Chairperson may wish to Mute the lines:

Chairperson wishes to explain results and is not ready to offer a Question and Answer session yet.

Chairperson wants to ensure that the phone conference is free from Participant to Participant conversations.

Chairperson wants to ensure that there are no background noises that echo throughout the conference, side conversations between Participant to Participant, static from a bad landline or cell phone connection or laptop or keypad work.

When or if the Chairperson wishes to then have a Question and Answer session he or she can then Unmute all the Participant lines and make the phone conference interactive.

All Chairperson and Participants also have the option to Mute their own individual line as well.

For more specific instructions relating to the Mute and Unmute function for your phone conference room, please contact your Account Manager or our Customer Support Group at 1-877-227-0611, ext. 3 or email at customerservice@conferencecallsunlimited.com

Operator Assisted Conference Calls

Oct
27

For more high-profile or larger teleconferences we highly recommend adding operator assistance.  The addition of an operator will provide the speaker(s) with the opportunity to concentrate on the flow and topic of the call and leave the overall management of the conference to an operator.

Advance reservations are required for this type of call. This service offers an entire suite of included features and optional services.

The call typically starts with participants dialing in and/or conference operators dialing out to each participant. From there, the call will take the direction you request. The most popular format includes the following optional features performed by our operators:

  • Pre Conference with speakers
  • Introduction of speakers into the call
  • Muting of call participant lines
  • Digital recording of the call
  • Call monitoring to ensure best overall call and line quality
  • Moderation of question and answer session (Q&A)
  • Polling
  • Caller ID report

Immediately after your call, we will provide you with a participant report with a listing of all callers. We will also send you a recording of the call.

For clarifications on services mentioned above or for specific rates, please contact your Account Manager at 1-877-227-0611, Customer Service at 1-877-227-0611, ext. 3 or email at customerservice@conferencecallsunlimited.com

Mute and UnMute Your Conference

Oct
10

One great way to help ensure that your phone conference is very efficient and stays on track is to utilize the Mute and Unmute function. This feature enables the Chairperson to mute all the callers that joined your phone conference as a Participant. The Participant is able to hear everything being said on the conference, however their line is muted. This functionality is a free feature.

Here are some examples of when the Chairperson may wish to Mute the lines:

Chairperson wishes to explain results and is not ready to offer a Question and Answer session yet.

Chairperson wants to ensure that the phone conference is free from Participant to Participant conversations.

Chairperson wants to ensure that there are no background noises that echo throughout the conference, side conversations between Participant to Participant, static from a bad landline or cell phone connection or laptop or keypad work.

When or if the Chairperson wishes to then have a Question and Answer session he or she can then Unmute all the Participant lines and make the phone conference interactive.

All Chairperson and Participants also have the option to Mute their own individual line as well.

For more specific instructions relating to the Mute and Unmute function for your phone conference room, please contact your Account Manager or our Customer Support Group at 1-877-227-0611, ext. 3 or email at customerservice@conferencecallsunlimited.com

Flat Rate Phone Conferencing

Sep
30

Flat Rate Monthly Unlimited Conferencing is available with a Day Unlimited or 24/7 option.

Flat-rate Unlimited: Day

  • 7AM - 8PM Eastern Time, 7 days a week
  • Up to 10 particpants: $75 a month
  • Up to 15 participants: $110 a month
  • Up to 20 participants: $125 a month
  • Up to 50 participants: $150 a month
  • Up to 100 participants: $225 a month
  • More than 100 participants: Please call us

Flat-rate Unlimited: 24/7

  • Up to 10 participants: $100 a month
  • Up to 15 particpants: $125 a month
  • Up to 20 particpants: $150 a month
  • Up to 50 participants: $225 a month
  • Up to 100 particpants: $275 a month

Features & Benefits
* Callers pay thier own long distance charges wordlwide
* Reservationless: On Demand 24 hours a day
* Unique moderator and participant passcodes
* Unlimited use per conference line
* Month to month billing
* No set-up costs or time contracts
* Universal Service Fund of 12.6% mandated by the FCC.

Desktop Sharing

Sep
19

Share your desktop application

Desktop sharing is just one of the many features of WebInterpoint, our professional yet affordable Web conferencing service for hosting online meetings and presentations. Participants need only a browser. You control what they see, and when they see it, on their Net-connected computers. WebInterpoint provides all the features you need, yet it’s simple and practical.

Desktop Sharing Benefits/Advantages

Supports an unlimited number of participants
The default limit is 100, however, we can set it for as many as you like - at no extra charge.

Desktop/application sharing
Share an application (single program or window) on your computer or the entire desktop. Participants will see what you are doing in near real time, including your mouse movements and keyboard typing.

One-click publishing of Microsoft® PowerPoint®, Word or Excel files
Flip “slides” easily for your participants, page through a document, or move through worksheets.

Control passing
On the fly, promote any attendee to be the presenter, or allow any attendee to “drive” on your computer by controlling your mouse and keyboard. You can also remotely control an attendee’s computer - with permission, of course.

Web tours
Take your audience on tour on the Internet. They don’t have to hunt for links to follow along.

Reservationless phone conferencing integration
Chairpeople and participants use the same entry codes for WebInterpoint that they use for the phone conference. You receive one monthly invoice with summary and detailed usage information for both phone and web conferencing.

No advance reservation required
Start WebInterpoint on a whim during a conference call, or e-mail an invitation in advance. Participants need just the URL and entry code.

File transfers, slide annotations & more
Send individual participants, or the whole audience, any file on your computer or network during the conference. Annotate (mark-up) PowerPoint slides on-the-fly. Allow participants to “raise hands” for questions.

Record & playback
Record your Web conference, including the audio, and allow participants to play it back on demand. This service requires an advance reservation and extra fees apply.

Firewall and proxy server friendly
WebInterpoint requires absolutely no software or downloads for participants.  They simply need a Net-connected computer with a current browser.  Because all communications take place natively through the browser, there are almost never problems with firewalls or proxy server blocking.

Desktop Sharing is perfect for: Virtual Presentations, Distance learning, Software Demos, Software Training, Web Seminars or Web Demos.

Record Your Webinar

Sep
9

Conference Calls Unlimited can help you record your next webinar. You can spend all your time planning and delivering the presentation you wish and we can record the entire phone and web for you.

After the webinar is recorded we will provide you and your team with a URL that you can simply click on and retreive your presensation. From there you can select the method of how you wish share it with your clients.

To have your webinar recorded, just call or send an email to your Account Manager with the date and time of your webinar and please include your chairperson code.

The Flat rate for recording your webinar is $100.00 per hour.  This rate includes recording the webinar from beginning to end, creation of the URL and any minor editing needed at the beginning or end of the presentation.

Conference Call Tip from Sandy Grason on YouTube

Mar
17

Joining a conference call from a quiet, private, location is one of our top tips for insuring a great conference call experience for yourself and the other callers.

That’s easier said than done when you’re traveling. However, help is on the way.

Sandy Grason shares her video on YouTube that highlights how she manifested a quiet, private, location in LAS VEGAS(!) for her Master Mind Group’s regular conference call. Watch it here.

And as Sandy says, go and manifest something magical in your life. A quiet setting for a conference call…while in Vegas…meets that definition.

Sandy, thanks for sharing the tip and the way to manifest a solution.

YouTube Video: How and where to NOT start a conference call

Mar
10

This YouTube video shows how and where to NOT join a conference call. Notice all the distractions; notice the lack of success. Watch it here.

We’ve pointed this out many times in the past: a quiet private setting increases the likelihood for a successful, productive, conference call for you and the other callers.

Or put another way: There’s a ratio between the number of distractions in your setting for your conference call and the risk of its failure. It’s a 2:1 ratio. The likelihood of your conference call being unproductive grows twice as fast as the number of distractions in your setting to join the conference call.

Best Practice: Complete Instructions for Your Guests

Mar
3

Make it easy for your guest to attend your conference call. Send them complete instructions. By complete, we mean complete. That’s complete with:

Date

Start Time with Time Zone

Length of Conference Call

Agenda

Conference dial-in number

Whether that number is tollfree (Their call is free to them.) or toll (They pay for the cost of their call.)

The voice prompt they’ll hear after they dial the above conference dial-in number

The code(s) they should enter at the voice prompt

What they will experience after entering their code. Some options for your guests’ experience after they enter their code includes:

Music-on-Hold
“You’ll hear music until I join the conference call”.

Name Announcement on Entry with Public Playback
“You’ll be prompted to say your name followed by the # sign on your telephone’s keypad. Your name will be played to the group as you enter and depart the conference call”. (A private playback option, heard only by the host, is also available.)

Unrestricted
“You’ll be able to talk with each other until the start of the conference call.”

Conference Lock
Once the conference call has started no further guests will be allowed to join the call. Should you need to leave during the conference call you will not be allowed to re-enter.

Length of Conference Call

At least 3 reminders: 1 week before, 1 day before, 1 hour before the start of the conference call. Why so many? People are busy. People forget. People are mobile.

Why so much detail? Again, people are busy. People have other priorities than ours. The more information you provide them gains more share of their attention, communicates the importance of the conference call, increases their confidence that it’s a good use of their time and communicates you respect their time by providing all this information. It helps them help you make your conference call a success.

Sales:  888-901-3471;  641-209-5172