Getting Started
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How quickly can I be set up with an account for phone and web conferencing?
During business hours (weekdays 8am — 5pm, Central time, excluding holidays), usually within an hour after faxing or emailing us your completed sign up form. You can always call us at 1-888-901-3471 or 1-877-227-0611, ext. 3 between the hours of 8am — 5pm, Central time on weekdays.
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Do you require a contract?
We do not require a term commitment from you and there are no setup fees. Our standard pricing is “per-minute, per-line” and with this rate structure we do not impose any monthly minimum charges. We do require a completed sign-up form with your signature to ensure that you will pay for any usage of the services.
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Do you offer training for your services?
Yes, an account manager will be assigned to your specific account and will provide a welcome email with every service detailing all aspects of the service and functionality. You will also be able to contact Customer Service by phone or online to help ensure the service meets your conference expectations and to ask any questions.
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Do I call you to schedule a conference?
Not usually. Most of our customers use our on-demand, automated phone and web conferencing for their everyday meetings; no reservation required. Larger conferences and those with special needs are more likely to need our “Operator-Assisted” phone conferencing, which does require a reservation.
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How many people can join my conference?
Our automated phone and web conferencing accommodate up to 100 attendees by default. Call or email us if you may need to go over 100 with one of these services, please. Operator-assisted phone conferences and webcasts can handle thousands of attendees.
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What is the difference between Operator-Assisted and Reservationless phone conferencing?
Reservationless phone conferencing requires no advance reservation, is fully automated, and available 24x7x365. You receive permanent dial-in numbers and entry codes and can use it any time; it’s on-demand. Operator-Assisted phone conferencing is for larger and/or more complex events and requires an advance reservation. Typically, an operator greets all callers and gathers their contact information, introduces the speakers, monitors the entire conference, moderates live Question & Answer (Q&A) sessions and more.
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How many people can your product accommodate?
Our Reservationless (automated, 24×7 on-demand) service allows up to 100 callers by default. We can set the capacity higher, but you will need to call us.
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How secure is your service?
Your dial-in number is a universal number which all our customers access, however your entry codes are unique to you. Please use caution when distributing your codes to others and only give the host/chairperson code to necessary individuals. Also, you can request new entry codes to ensure security.
Additionally, you have the ability to lock the conference at any time. Once you have locked the conference, nobody else can enter/listen, including our operators. Another option for a highly secure conference, is adding PIN codes to your conference room. This requires all callers to be setup in advance with a unique code.
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How do I record my conference call?
Once dialed in as the Chairperson, you will press a couple digits on your phone keypad and follow the system prompts. More detailed information will be provided within the welcome email. Once you have recorded the conference call, it remains in your online web portal for up to 90 days for most services. The welcome email will provide more detailed instructions for how to retrieve the recorded file, time frame file is available as well as conference call reports.
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What is a .WAV file?
.WAV is a common digital file format. When you record your conference call it is stored on our system as a digital file in the .WAV format. Virtually all computers now come with free software (media players) that can play the .WAV file through the computer’s speakers.
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How long does it take for my recording to be available for download?
Depending on your service, your recorded file will be available anywhere from immediately to up to 4 hours.
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Do I call you to schedule a conference?
No, you do not need to “schedule a conference” with us at all. The service is available 24×7, on-demand. Just give your conference invitees the date and time, the dial-in number, and the Participant Entry Code.
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What additional features do you offer for Reservationless phone conferencing?
Please reference the welcome email sent to you from your account manager or contact Customer Service by phone at 1-877-227-0611, ext 3, via email at customercare@thinkpragmatic.com or www.conferencecallsunlimited.com and click the “Need Help” link under Customer Service.
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How do I change my room features?
Please contact Customer Service by phone at 1-877-227-0611, ext 3, via email at customercare@thinkpragmatic.com or www.conferencecallsunlimited.com and click the “Need Help” link under Customer Service.
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Why would someone choose Operator-Assisted instead of Reservationless?
Conference calls that are very large and those that require a Question and Answer Session ideally utilize a professional operator. Law firms and other customers have operators dial out to guests and place them in their call, as another example of operator-assisted service.
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Security – how can I not have people on the phone that I don’t want in a particular call?
Change your Participant Entry Code, lock your conference, or turn on PIN codes.
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Can I have multiple chairpersons in conference?
Yes. Multiple callers may use the Chairperson Entry Code. All Chairpersons will have access to the Chairperson-only features. Please reference the welcome email provided by your Account Manager.
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If I don’t use my codes for a certain period of time, do I need to reactivate my account?
We do not deactivate codes or accounts for inactivity. Feel free to contact Customer Service to review your codes prior to your call if you would like.
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What services do I get with an Operator-Assisted conference that I don’t get with the automated service?
Operator-Assisted conferences are for those that need a professionally managed conference. Here are just a few of the services that can be included:
- Live operator will greet each caller and collect contact information such as name and company.
- Introduce main speaker(s) on the call. Makes announcements from your script at the beginning and end of your call.
- Provides Chairperson/Host real-time updates of call participant counts.
- Real-time monitoring and troubleshooting (i.e. sound quality, dialing out to missing speakers). Moderates Question and Answer (Q&A) session (muting and un-muting of callers lines and introduction of those with questions).
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How do I have a large operator assisted call recorded?
Just tell us that you want a call recorded when you make your reservation. We take care of the rest. Please visit with your Account Manager or Customer Service for pricing.
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How will I be able to know who attended the call?
For a small additional fee, we will send you a Participation Report which provides all the contact information our operators gathered from each caller prior to the conference call starting.
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How many participants can your product accommodate?
Our Web Conference Service accommodates up to 100 by default. If you might have more than 100 attending, please contact Customer Service prior to your conference so we can increase your capacity settings.
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How secure is your service?
Attendees must know the date and time of your conference, the login page URL, and the Participant Entry Code to get in. All sessions use SSL encryption to keep hackers from spying on your meetings. The Host of the conference will also have access to a conference participant log-in list and be able to lock the conference.
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What are the major differences between per-minute web conferencing and flat-rate web conferencing (payment options and features)?
Our default pricing for our Web Conferencing is per-minute, per-seat; you pay only for actual usage — by the minute, per person connected. Per-minute pricing is a post-pay model; we charge your credit card the following month based on actual usage. Our flat-rate model is a subscription-like service; you pre-pay monthly for “Rooms”. The number of Rooms you purchase defines how many simultaneous meetings you can have. The size of the Room (the number of attendees it will accommodate) determines the rate you pay per month. Please visit with your Account Manager or Customer Service for more information.
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How easy is it to switch from a pay-as-you-go Room to a flat-rate Room?
These account changes should be requested at the end of the month so that the change will be effective the beginning of the following month. Please contact your Account Manager or Customer Service to request the change.
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If I use your Web Conferencing, do I have to use your phone conferencing?
No, unless you would like to have the webinar recorded for archived playback. You would need to use our phone and web conferencing together if you want the phone and web portion recorded together.
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Can you record my web conference?
Yes, contact your Account Manager or Customer Service for complete details on recording a web conference and the related charges.
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How long does it take to receive my recording and what format will it be sent in?
If your recording requires little or no editing, it will be ready within approximately 48 business hours. The format of the media file is Macromedia’s Flash.
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With the flat-rate web conferencing plan, does the monthly fee include phone conferencing?
No, the phone conferencing is charged as a separate service.
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Is Remote Control a separate service?
No, remote control and application/desktop sharing are included features of our Web Conferencing. Please reference the welcome email provided to you by your Account Manager or contact Customer Service for an overview of most features and how to initiate them.
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How many participants can your product accommodate?
A webinar is a Web-based seminar. Webinars:
- Are typically larger than a Web conference, less interactive, and more formal
- Tend to be scheduled much further in advance
- Are usually advertised on the Web and through emailed invitations
- Oftentimes require advance registration
- Sometime require a registration fee
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What is a Webcast and what makes it different than a web conference?
A Webcast is a Web-based broadcast. Webcasts:
- Tend to be larger than both Web conferences and Webinars, and even less interactive than a Webinar.
- Generally have audio streaming (audio delivered via the internet), and sometimes video streaming.
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The system is telling me I have to turn off my pop-up blockers. How do I do that?
It depends on what kind of pop-up blocking software that you have running. Typically, you can go to Tools, then select Pop-Up Blockers, then select turn off.
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The system is telling me I need to install Java Virtual Machine. How do I do that?
Go to www.java.com and click the “Download Software” button on the top-left.
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How do international callers gain access to my phone conference?
Please reference the welcome email provided to you by your Account Manager or contact Customer Service at 1-877-227-0611 or 1-641-470-1640, ext. 3 or via email at customercare@thinkpragmatic.com
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Do you offer live technical support and when is it available?
Please contact your Account Manager or Customer Service at 1-877-227-0611, ext. 3 or via email at customerservice@conferencecalls.com for technical support hours relating to your specific service. Our Customer Service business hours are 9am — 5pm, Central weekdays except USA national holidays.
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I lost my codes, how can I find them?
Please contact your Account Manager or Customer Service at 1-877-227-0611 or 1-641-470-1640, ext. 3
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Do you require a contract?
We do not require a term commitment from you and there are no setup fees. We have different services with both flat-rate and per-minute, per-line pricing. Per-minute, per-line pricing does not have any monthly minimum charges. We do require a signed application form with your signature prior to set up to ensure that you will pay for any usage of the services.
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Do you have any additional fees, contractual terms, or setup fees?
No.
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What is the fee for your service?
We have a wide variety of services, so it depends on what your specific needs are. Please reference the links below for pricing for other services.
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How much does it cost to make a recording of my phone conference?
This depends on the service. For most services, there is no charge to record the conference for our reservation-less service.
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How much does it cost to make a recording of my web conference?
Please contact your Account Manager or Customer Service complete details on recording a web conference and the related charges.
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Can I update my billing information online?
Not at this time. Please contact Customer Service at 1-877-227-0611, ext. 3 or via email at customerservice@conferencecalls.com
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How can I get a copy of a past sales receipt?
Call Customer Service at 1-877-227-0611, ext. 3 or via email at customerservice@conferencecalls.com